![]() ![]() ![]() Plug in your USB and you know you are connected.Īnd let me not forget the most important feature of all, the all-important, statement making, slam the receiver down when someone on the other end has really annoyed you. With Ethernet or USB based phones optimized for Microsoft Lync, setup and configuration couldn’t be easier. Similarly, having a speakerphone built-into a hard phone provides you with the flexibility to move around and stretch your legs while being able to have a friend join you call too.Įasy to set up & use – While headsets are certainly convenient devices and provide you with workspace mobility, they can be cumbersome to set up, get your pairing code entered correctly and sometimes even get confused as to which device you want to connect with. With a large ergonomically designed ear cup and speaker (plus things like HD voice) there’s always sufficient volume to hear the conversation. High quality audio – Sometimes we take for granted the inherent quality of a wired desk phone. ![]() And when it comes time for that all important client call or webinar presentation, I know I always reach for my trusty CX600 corded handset. With desk phones you never have to worry about wireless interference or have to remember to charge your phone. We’ll just use our PCs and maybe some headsets too.” While this may be a perfectly valid choice for some companies, more and more I’m seeing organizations make the switch back to the tried and true desk phone, and here’s why…ĭesk phones always work – In my 20 years of experience in the telephony industry, I’ve just never heard people complain that their desk phone doesn’t do the job it’s designed to do. For those new to Lync, the answer is usually something like “we’re not deploying hard phones because we don’t want to spend all that extra money. If you don’t use Lync with Microsoft 365, see Use audio in a Skype for Business (Lync) Meeting and Skype for Business (Lync) Audio Quick Reference Card.With all the talk these days about Microsoft Lync and the great cost savings and productivity enhancements it brings, one topic that deserves more discussion is what type of telephony devices a company should deploy for their Lync users. If you use Lync with Microsoft 365, see Use audio in a Skype for Business (Lync), (Office 365) and Quick Reference about audio, (Office 365). Mute or unmute audio in a Lync Meeting or call Switch your audio device during a Lync Meeting or call If you’re not happy with the audio quality, go to Audio Device Settings to adjust your mic and speakers, or select another device. On the lower-left side of the main Lync window, click Select Primary Device.Ĭlick Check Call Quality and follow the prompts to record a short message and play it back. Note that Check Call Quality may not be available for your account. Test your audio qualityīefore you start a Lync Meeting or call, make sure your audio device sounds the way you want. For a quick workaround, call into the meeting with a phone. If you’re not able to set up your device, see the troubleshooting topic. If you don’t see your device in the list, make sure it’s connected directly to your computer and follow the instructions that came with the device to install it. ![]() If you have to use separate devices, minimize echoing by lowering your speaker's volume. But to avoid echoing, it's better to use the same device for both. Tip: You can select different devices for microphone and speakers under each section. Select Allow stereo audio playback when available to make sure that the best audio quality is available during a meeting. You can also select Unmute when my phone rings, which will automatically unmute your speakers when you receive a Lync call. Under Secondary Ringer, select Also ring, and then select an additional device. If you have more than one audio device, you can choose to set both to ring when you get a call. Note that this option may not be available for your account. Drag the slider next to Microphone to adjust the mic volume.Ĭlick the green arrow button next to Ringer to hear a sample ring when you get a call, and drag the slider to adjust the ringer volume.Ĭlick Check Call Quality and follow the prompts to record a short message and play it back. The volume is optimal when the progress bar reaches the middle of the test area. To test your mic volume, speak for a few seconds. In the Lync main window, go to Options > Audio device, and then choose the device you want.Ĭlick the green arrow next to Speaker to hear a sample tone, and drag the slider if you need to adjust the volume. See Download and install drivers for Windows 8.1. Note: If you’re using Lync with Windows 8.1, make sure to update your device drivers to the latest version. ![]()
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